Director eCommerce, Mobile App

Job Number: 22333

Position Title: Dir eCommerce

External Description:

Basic Purpose:  

 The Director, Ecommerce will bring a passion for ecommerce customer experiences, technology, hypothesis-driven outcomes and analytics, leading the strategic prioritization and execution of the Talbots Ecommerce and SFCC roadmap, achieving sales objectives and improving customer acquisition, engagement, and retention. This is a key role in the Talbots organization, providing thought leadership to develop and prioritize the roadmap while also leading its tactical execution and business delivery in partnership with multiple cross-functional business and technical teams.

 

Principal Accountabilities:  

 

Lead, manage, and mentor a team of ecommerce product managers.

· Lead, drive and mentor the matrix delivery organization including Web Design, IT, Scrum Lead, QA

and UAT teams.

· Lead and manage business-driven roadmap for the Talbots end-to-end website experience to

support ecommerce sales goals, brand development, merchandising opportunities and integrated

retail / omnichannel goals

· Lead and manage a deep culture of hypothesis and data-driven growth, managing both successes

and failure through a strategic test program

· Lead test planning and execution program through a matrix organization across brand,

merchandising, interaction design, product management, development and operations.

· Lead a personalization program, collaborating closely with both technical and business

stakeholders, capturing and prioritizing business hypotheses, bridging technical/business approach

to a highly flexible methodology then executing to data-driven outcomes.

· Partner extensively with IT, translating business requirements into experience and technology

solutions to ensure high quality capabilities delivery and effective realization of business objectives

· Lead the UX planning, execution, review, and approval process of new website experiences with

staff designers .

· Oversee the full SDLC execution of roadmap to ensure effective and quality deliveries, leading and

mentoring agile development process across a broad cross-functional team

· Partner with the Analytics team to integrate robust analytical discipline within the ecommerce team,

beginning with opportunity identification and planning, through requirements definition, delivery,

testing, and ongoing performance measurement .

· Partner with Brand, Merchandising, Loyalty/CRM, Stores and Analytics teams to identify needed capabilities and business opportunities for roadmap prioritization

· Participate in strategic planning with VP of Ecommerce

Internal and External Relationships:

 

Internal:

IT

· Merchandising

· Brand Marketing

· Design

· Stores

· Loyalty

· Analytics

 

External:

• Associated partners and vendors

 

Total Staff:  3

 

Number of Direct Reports and Titles:

 

2 (Senior Ecommerce Product Manager)

1 (Ecommerce Product Manager)

 

 

Education/Experience/Knowledge:

• · Bachelor's degree in Computer Science, Business, Marketing, or related field. Master’s degree a plus

  · 7-10+ years of software product management experience, preferably in a retail ecommerce

  environment

  · 4+ years’ experience managing, developing and motivating people

  · Strong knowledge of agile software development methods

  · Strong understanding of ecommerce funnel flows and interactions, including understanding of

  available functional and experience levers to drive KPIs such as visits, conversion, and AOV

  · Experience with web analytics, testing and personalization, including tools such as Adobe Analytics,

  Google Analytics, Adobe Target, or Dynamic Yield

  · Demonstrated success driving ecommerce business results through functional, user experience,

  and merchandising changes, updates, and activities

  · An entrepreneurial spirit and desire to roll up your sleeves and execute, as well as to oversee a

  team that is driving execution

  · Excellent communication and project management skills

  · Salesforce Commerce Cloud experience a plus

 

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.

City:

State:

Community / Marketing Title: Director eCommerce, Mobile App

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. Talbots will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US