"In 2011, the opportunity to lead the entire contact center operation at Talbots including both phone and non-phone channels was presented to me. In the last 8 years at Talbots we’ve grown the talent, improved processes and invested in new technologies and we continue to do so today as passionately as we ever have. There is something special, almost magical, about being in the Talbots contact center. It starts from the very beginning when greeted by our most incredible receptionist, Janell Strong. We are building and curating enduring relationships as fellow Talbots contact center employees. This allows us to connect in a meaningful way with each of our Talbots customers to help her look and feel her best."
- Wes Powell - VP, Customer Service