eCommerce Engineering Support Manager

Job Number: 1169

Position Title: eCommerce Support Manager

External Description:

The eComm Engineering Support Manager will be responsible for leading the team that actively supports Talbot’s eCommerce Production operations.  Primary objective is to lead team that maintains 24x7x365 uptime (production lights-on operations & support team) for eCommerce Applications, Tools, processes, and operations used by our customers, internal business and CRM teams. 

We are looking for someone that is able to lead software engineers and staff to engineer, support, and maintain eCommerce applications, support for the business, and tools to complete day to day operations, including Flash sales, Black Friday, and Cyber Monday peak revenue periods.

Qualifications:

• Bachelors degree in Computer Science, Mgt Info Systems, or technology or equivalent
• 5+ Years of documented Leadership Experience, for Software Support-Team Leadership and/or Software-Engineering Team-Management
• Strong verbal and written communication skills required
• Strong project and change management skills
• Excellent communication and presentation skills
• Keen problem solving skills, ability to deal with complex situations and recommend a course of action
• Must be flexible and able to respond to rapid change to meet business needs
• 3-5 years of progressively more responsible team-leadership & work experience in application systems development, design, and support
• Support Team-leadership Experience in a broad spectrum of business application environments is desirable

Knowledge:  

• Working Knowledge of Software Development Lifecycle (SDLC:  Systems Development Lifecycle), Support Operations, eCommerce Software Engineering, and eCommerce Products-Support Leadership
• Prefer Oracle ATG eCommerce Platform (or related platforms, such as Demandware, Magento, etc.)
• Software-Engineering Team Leadership Experience, leveraging Java and/or Microsoft .Net Platforms
• Lights-On knowledge for eCommerce and Production Support
• Working Knowledge of systems in/around the eCommerce Operations vertical, such as Endeca, Akamai, JBoss, Java, Analytics, User-Replay, Dynatrace, Monetate, NeoLoad/J-Meter, Scene7.  
• Working Knowledge of eCommerce Load Testing, Regression, and Automated-Test Products
• Experience with/leading-teams with eComm-products such as Endeca, Akamai, JBoss, Java, Analytics, User-Replay, Dynatrace, Monetate, NeoLoad/J-Meter, Scene7.  Understanding and/or Team-Leadership experience of eCommerce Load Testing, Regression, and Automated-Test Products

City:

State:

Community / Marketing Title: eCommerce Engineering Support Manager

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US