Tech Analyst - End User Services

Job Number: 12488

Position Title: Technology Analyst I

External Description:

Tech Analyst – End User Services

 The Tech Analyst / End User Services, supports and maintains all desktop software and hardware including Windows and Macintosh operating systems.  Meet approved service level agreements for system availability, perform software upgrades, maintain current patch levels on all end user resources, script solutions and deploy/inventory new hardware. 

Responsibilities include but are not limited to: 

• Deployment and support of local/remote end user hardware including laptops, desktops, iOS and Android devices. Must be knowledgeable in the latest hardware technologies and system architectures.  
• ProvideTier-2 and Tier-3 support for local and remote users. Maintain all desktop operating systems and all enterprise software applications in the Corporate environment. This includes, but is not limited to, problem troubleshooting/resolution, desktop patching, hardware/software inventory, hardware relocation, software installations, threat analysis and virus definitions updates. 
• Provide Tier-1and Tier-2 support for the local call center.  This includes physical and soft phones, call management and routing software as well as other business critical devices and software packages. 
• Responsible for Operating System maintenance and application deployment using a combination of desktop imaging products, SCCM and VMWare Workspace One. Familiarity with Powershell and other command line utilities a plus. 
• Develop and maintain documentation and standard operating procedures.
• Ensure that proper security procedures are implemented and enforced based on internal policies and procedures (patch management, configuration, hardening, etc.)and safeguard security of equipment and data files 
• Senior Management Level support as needed
• Follows the established principles of the Information Technology Mission, Vision, Values and Principles (MVVP)

 

Qualifications 

• 2years related experience 
• Experience with current operating systems on workstation and mobile platforms
• Understanding of Active Directory.  Azure AD experience is a plus.
• Understanding of Microsoft 365 Suite including Outlook and Teams is a plus 
• Must have excellent interpersonal and communication skills and must possess the ability to prioritize and work on multiple tasks simultaneously
• Ability to meet project deliverables and communicate any unscheduled changes.
• Keen problem-solving skills, ability to deal with complex situations and recommend a technical solution
• Desire to learn new technology and to stay well-informed of current technical trends.
• Understanding of Mobile Device Management is a plus 
• Experience with ticketing systems like Cherwell, ServiceNow, etc.
• Call Center IT and/or Retail IT experience a plus

City:

State:

Community / Marketing Title: Tech Analyst - End User Services

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: Knoxville, Tennessee US