Receptionist

Job Number: 4135

Position Title: Receptionist

External Description:

BASIC PURPOSE:

The Receptionist is responsible for the managing the front desk ‘flow of traffic’, including phone calls, deliveries, security and supporting overall facility needs. This position requires a high level of customer service, greeting and assisting all visitors, external associates, job candidates, vendors and other office guests in a courteous and professional manner.

PRINCIPAL ACCOUNTABILITIES:

Customer Service:

• Oversee front desk by keeping lobby area clean and presentable. Greet associates/guests to Talbots -- be familiar with associate names, titles and key executives from other corporate locations.
• Answer and direct phone calls by forwarding to correct person or taking messages.

Facilities:

• Partner with Office Manager to maintain space and equipment in complete functioning order – investigate, log and track all requests from start to completion, coordinating repairs, service appointments and ensuring follow up of resolution to appropriate parties. 
• Manage process for all supply ordering and ensure that the facilities supply inventories are maintained. 
• Oversee conference room and equipment reservations -- coordinate with Mailroom Administrator on set up and clean up of rooms after conclusion of meetings.
• Conduct new hire/freelance set up of access keys/cards for building, set up IT/IS requests, desk/workstation set up and partner with Office Manager to ensure all new hire operational needs are met.
• Conduct termination process and shut down of computer access, deactivate all access keys/cards, update global email distribution lists; work with team manager to ensure all separation operation needs are met and closed down.
• Provide backup support to mailroom as needed – have full understanding of operations and processes.
• Arrange for messenger service. 
• Coordinate regular updates of NY phone list and global address book to ensure accuracy and up to date information.

Security:

• Monitor security cameras and report suspicious activity to Office Manager.
• Maintain office safety and compliance with building rules and fire safety regulations by partnering with building to coordinate annual fire safety training -- update charts/paperwork accordingly. 
• Manage guest security badges distribution.

KNOWLEDGE AND EXPERIENCE:

• High school diploma required. 
• Proficient in Outlook, Excel and Word systems. 
• Excellent communication skills (written and verbal).
• Strong follow-up skills and ability to manage up. 
• Ability to handle change, multitask and problem solve. 
• Team player who enjoys a collaborative work environment
• Key attention to detail.

City:

State:

Community / Marketing Title: Receptionist

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: New York, New York US