Senior Manager, User Experience and Design

Job Number: 4048

Position Title: Mgr eCommerce Experience & Design

External Description:

Primary Purpose:

The Manager/Senior Manager, Ecommerce Experience and Design will lead the end-to-end vision and design of the Talbots ecommerce experience, both web and mobile. This role is a critical part of the execution of our Ecommerce roadmap, and will collaboratively partner with business, marketing, and technical teams to understand business goals, generate customer insights, and translate business and customer needs into highly engaging and intuitive digital experiences. This individual will also partner with Brand Marketing to ensure that our omnichannel brand vision remains cohesive in its execution, serving as a thought leader for digital customer interactions and experiences.

This is a great opportunity to come in and make a huge impact on the digital customer experience at a dynamic and highly-visible consumer brand, impacting millions of peoples’ lives while working in a collaborative team environment with an unrivaled culture. Come join us and have some fun!

Principal Responsibilities:

• Lead the definition and implementation of our digital UX approach and best practices in partnership with Ecommerce and Marketing teams, embracing creativity, data, and a constant focus on the customer
• Lead by example: create, and direct vendor partners in the creation of, journey maps, navigation flows, prototypes, wireframes, and interactions that are Customer-centric 
• Drive continuous improvement through experience research, testing, and prototyping, as well as analysis of customer behavior and business results 
• Contribute UX and Design thought-leadership to a highly collaborative team of Ecommerce, IT, and Brand Marketing professionals with a focus on converting strong conceptual thinking and strategy to impactful and intuitive experiences

Education/Experience/Knowledge:

• Bachelor’s Degree or equivalent experience required, MBA preferred
• 5+ years’ experience in Digital Design, Information Architecture or User Experience positions for a consumer brand; minimum 2+ years’ experience leading design and implementation of complex ecommerce experiences
• Proven success designing and optimizing branded ecommerce and transactional experiences 
• Ability to anticipate customer needs by incorporating research, strategy, and analytics 
• Proven success executing high-quality UX deliverables, including prototypes, concept diagrams, user scenarios, wireframes, flows, experience maps, design patterns and annotated comps 
• Solid understanding of design fundamentals across mobile and web platforms, including typography, iconography, and color
• Familiarity with web and mobile (native) technologies
• Familiarity with prototyping using tools such as Framer.js, InVision, Axure, Adobe suite, AfterEffects etc. 
• Experience working collaboratively with multiple stakeholders to bring ecommerce experiences to customers
• Passion for delivering outstanding digital retail customer experiences

City:

State:

Community / Marketing Title: Senior Manager, User Experience and Design

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US