Store Operations Specialist

Job Number: 8785

Position Title: Store Operations Specialist

External Description:

Basic Purpose: 

 

This position is responsible for identifying the operational needs of stores and creating and implementing in-store programs to address those needs.  This position is responsible for programs specifically related to external vendors and the related corporate business partners. This position also responds to operational issues in stores and develops resolutions and oversees the process to correct these issues.

 

Principal Accountabilities

 

• Responsible for the submission and delivery of store supplies and partnering with Finance to manage the supplies budget. This position will partner will stores to ensure their needs are meant in a timely and effective manner.  
• Responsible for developing and maintaining operational programs to meet the needs of Misses and Outlet stores including Canada. This includes operational needs such as transportation, insurance, maintenance programs, communication, policies and procedures, etc.  Streamline store operational procedures so store and management can easily administer them.
• Identify ways to improve the services provided to stores so that their operational needs are met. Change existing systems and anticipate future store needs based on changing business requirements and introduce new market trends to stay current and competitive in the industry.  Eliminate operations that are no longer necessary.
• Implement changes to current operations programs by communicating changes, developing training programs, and creating procedures, guides, forms and reports.
• Control, edit and coordinate the timely delivery of all operational communication to the stores such as emails, surveys and phone calls.
• Review and analyze data from store programs. Develop recommendations based on findings and present to management.
• Develop and implement key business guides for stores such as shipping, inventory management activity guides, supply guides to support stores.
• Responsible for operational communication to stores. Ensure the field communication such as email, postings and information packages are written in a clear and concise manner.
• Analyze store programs and issue recap reports to determine common errors. Develop methods to address common errors such as improved communication and training.
• Variety of related duties as assigned.

Internal and External Relationships:

 

Internal:

• Store Operations
• Field and Store Management
• Transportation
• Inventory Management
• Marketing
• Visual
• IS
• Real Estate
• Store Planning & Construction
• Loss Prevention
• Store Communication
• Learning and Development
• Insurance
• Procurement
• Finance
• Helpdesk
• Lakeville Distribution Center

 

External:

• Supplies Vendors (WB Mason, S. Walter, etc.)
• Other Vendors as assigned

 

Number of Direct Reports and Titles:

 

None

 

 

Education/Experience/Knowledge:

• Knowledge and experience at a level normally acquired through the completion of a Bachelor’s degree
• 3-5 years of specialty retail experience with a knowledge of store operations and communication
• Excellent written and verbal communication skills plus knowledge of budgeting
• Strong analytical skills
• Ability to successfully work on multiple priorities and proactively address potential issues
• Strong interpersonal skills including effective verbal and written communication skills
• Ability to foster and maintain positive and collaborative working relationships
• Ability to rely on judgment and experience to plan and accomplish goals
• Ability to be flexible and adapt to changing priorities
• Experience with technical alternatives and basic knowledge of emerging technologies

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.

City:

State:

Community / Marketing Title: Store Operations Specialist

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US