Director Ecommerce

Job Number: 9260

Position Title: Dir eCommerce

External Description:

Basic Purpose:  

 

The Director, Ecommerce will bring a passion for ecommerce customer experiences, technology, and analytics and lead the strategic prioritization and execution of the Talbots Ecommerce and SFCC roadmap, achieving sales objectives and improving customer acquisition, engagement, and retention. This is a key role in the Talbots organization, providing thought leadership to develop and prioritize the roadmap while also leading its tactical execution and business delivery in partnership with multiple cross-functional business and technical teams.

 

Principal Accountabilities:  

 

• Lead, manage, and mentor a team of ecommerce product managers.
• Lead, drive and mentor the matrix delivery organization including Web Design, IT, Scrum Lead, QA and UAT teams.
• Lead and manage development and execution of the end-to-end Talbots.com experience roadmap, and associated Salesforce Commerce Cloud platform functional roadmap, to support ecommerce sales goals, brand development, merchandising opportunities, and integrated retail / omnichannel goals
• Partner extensively with IT, translating business requirements into experience and technology solutions to ensure high quality capabilities delivery and effective realization of business objectives
• Lead the UX planning, execution, review, and approval process of new website experiences with staff designers
• Oversee the full SDLC execution of roadmap to ensure effective and quality deliveries, leading and mentoring agile development process across a broad cross-functional team
• Partner with the Analytics team to integrate robust analytical discipline within the ecommerce team, beginning with opportunity identification and planning, through requirements definition, delivery, testing, and ongoing performance measurement
• Partner with Brand, Merchandising, Loyalty/CRM, Stores and Analytics teams to identify needed capabilities and business opportunities for roadmap prioritization
• Participate in strategic planning with both Senior Director, Ecommerce and SVP, Ecommerce

 

Internal and External Relationships:

 

Internal:

• IT
• Merchandising
• Brand Marketing
• Stores
• Loyalty
• Analytics

 

External:

• Associated partners and vendors

 

Total Staff:  3

 

Number of Direct Reports and Titles:

 

2 (Senior Ecommerce Product Manager)

1 (Ecommerce Product Manager)

 

 

Education/Experience/Knowledge:

• Bachelor's degree in Computer Science, Business, Marketing, or related field. Master’s degree a plus
• 7-10+ years of software product management experience, preferably in a retail ecommerce environment
• 4+ years’ experience managing, developing and motivating people
• Strong knowledge of agile software development methods
• Strong understanding of ecommerce funnel flows and interactions, including understanding of available functional and experience levers to drive KPIs such as visits, conversion, and AOV
• Experience with web analytics, testing and targeting, and personalization, including tools such as Adobe Analytics, Adobe Target, or Monetate
• Demonstrated success driving ecommerce business results through functional, user experience, and merchandising changes, updates, and activities
• An entrepreneurial spirit and desire to roll up your sleeves and execute, as well as to oversee a team that is driving execution
• Excellent communication and project management skills
• Salesforce Commerce Cloud experience a plus

 

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this job.

City:

State:

Community / Marketing Title: Director Ecommerce

Company Profile:

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life.

EEO Employer Verbiage:

Talbots is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion, or any other category protected by applicable law. Talbots is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact recruiting@talbots.com. Talbots will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business.

PositionType_Description: Full Time

Location_formattedLocationLong: Hingham, Massachusetts US